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Mharr India

Cancellation Policy

This Cancellation Policy applies to all orders placed on Mharr India (https://mharrindia.com). Because we deal in fresh and perishable groceries, orders can be cancelled only up to the point of packing and dispatch. Please read this together with our Refund Policy and Terms & Conditions.

Effective Date: 18 September 2026

1. Cancelling an Order Before Dispatch

You may cancel an order free of charge at any time before it is packed and dispatched for delivery — typically until the order status changes to “Packed”, depending on your selected delivery slot. To cancel, go to “My Orders” on the website and select “Cancel Order”, or contact our customer support with your order ID.

Once cancelled within this window, 100% of the amount paid will be refunded to your original payment method (see Section 4).

2. No Cancellation After Dispatch

Because we deal in fresh and perishable groceries, once an order has been picked, packed, and handed to our delivery partner, it cannot be cancelled. This is because the items are set aside specifically for your order and generally cannot be resold once removed from stock and transported. If your order has already been dispatched, you may:

  • Refuse the delivery at your doorstep, subject to Section 3 below; or
  • Accept the delivery and, if there is a genuine quality, accuracy, or damage issue, raise a refund request under our Refund Policy.

3. Refused or Failed Deliveries

  • If you refuse a delivery without a valid reason (e.g., simple change of mind) after the order has been dispatched, we reserve the right to deduct reasonable delivery and handling charges from your refund, where such charges were actually incurred by us.
  • If our delivery partner is unable to reach you at the provided address or you are unavailable to receive the order (no response after 2 call/contact attempts), the order may be marked as a failed delivery, and a re-delivery fee may apply, or the order value (minus perishable items that could not be re-stocked) will be refunded at our discretion.
  • We do not charge a cancellation fee for cancellations made within the window in Section 1, or where the cancellation is due to an error on our part (e.g., item unavailability, pricing error, or delivery-area issue), in line with the Consumer Protection (E-Commerce) Rules, 2020.

4. Refunds for Cancelled Orders

Refunds for valid cancellations are initiated within 1-2 business days and processed to your original payment method through our payment gateway partner, Razorpay Software Private Limited.

Depending on your bank, the amount typically reflects in your account within 5-7 business days of initiation.

5. Cancellations by Us

We may cancel an order, in whole or in part, and issue a full refund for the cancelled items, where:

  • One or more ordered items are out of stock or unavailable at the time of packing.
  • Your delivery address falls outside our current serviceable area.
  • We suspect fraud, abuse, or a pricing/technical error on the Platform.
  • Payment could not be verified or was declined after dispatch preparation had begun.

In such cases, we will notify you via SMS/email/WhatsApp and process any applicable refund without requiring you to raise a request.

6. Subscription or Recurring Orders

If you have set up a recurring/scheduled grocery order, you may pause, modify, or cancel future deliveries any time before the cut-off for that cycle (6:00 PM the previous day) from “My Subscriptions” in your account, or by contacting support. Deliveries already dispatched follow Sections 1-4 above.

7. Contact Us

Customer Support — Mharr India

  • Email: info@mharrindia.com
  • Phone / WhatsApp: +91 99137 40945
  • Hours: Mon – Sun, 9:30 AM – 9:30 PM IST

This Cancellation Policy does not limit any statutory rights you have under the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.