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Mharr India

Return & Refund Policy

This Refund Policy applies to all orders placed on Mharr India (https://mharrindia.com). Because we sell groceries and perishable items, our refund policy is designed around quality, accuracy, and delivery issues rather than general “change of mind” returns. Please read this together with our Cancellation Policy and Terms & Conditions.

Effective Date: 18 September 2026

1. When You Are Eligible for a Refund

You may request a refund (in the form of a replacement, credit, or money-back to your original payment method) if, at the time of delivery:

  • The item delivered is damaged, spoiled, spilled, or visibly not fit for consumption.
  • The item delivered is expired or past its “best before” / “use by” date.
  • The item delivered is different from what you ordered (wrong product, wrong variant, or wrong brand).
  • An item you were charged for is missing from the delivered order.
  • The quantity or weight delivered is materially less than what was billed.
  • The package has been tampered with, or the seal is broken on a sealed item.

2. What Is Not Covered

The following are generally not eligible for a refund, except where the issue falls under Section 1:

  • Change of mind after delivery, or dislike of taste, brand, or ripeness where the product matched the listing.
  • Fresh produce, dairy, meat, or bakery items that have already been opened, used, or partially consumed (unless found spoiled or contaminated at the time of opening and reported promptly).
  • Minor, natural variation in the size, colour, weight, or ripeness of fresh produce.
  • Delay in delivery caused by circumstances beyond our reasonable control (e.g., weather, strikes, force majeure), where the order is still fulfilled.
  • Issues not reported within the window specified in Section 1, or without supporting photo/video evidence where requested.

3. How Refunds Are Processed

  • Once you report an issue, our support team reviews the evidence within 24-48 hours and, at its discretion, arranges a re-delivery of the correct/replacement item, a credit to your store wallet, or a refund to your original payment method.
  • Approved refunds are initiated within 2 business days of approval and typically reflect in your account within 5-7 business days, depending on your bank or payment provider.
  • All refunds to prepaid orders are credited back to the original payment method used at checkout, processed through our payment gateway partner, Razorpay Software Private Limited. We do not process refunds to a different bank account, card, or UPI ID than the one used for the original payment.
  • For Cash on Delivery (COD) orders, if COD is offered, refunds (where applicable) are issued as store credit or via bank transfer/UPI to the details you provide, after verification.
  • You will receive an SMS/email/WhatsApp notification once your refund is approved and again once it is processed, including the reference/transaction ID.

4. Delayed or Missing Refunds

If it has been more than 7 business days since you received a refund confirmation and the amount has not reflected in your account, please contact your bank or card issuer first, as processing times vary.

If the issue persists, contact us with your order ID and refund reference at the details in Section 6, and we will help track it with Razorpay.

5. Replacements and Store Credit

Where an item is out of stock at the time of packing, or you prefer a replacement over a refund, we may offer a substitute item of equal or greater value, or store credit, subject to your confirmation at checkout or on delivery.

6. Contact Us for Refunds

Customer Support — Mharr India

  • Email: info@mharrindia.com
  • Phone / WhatsApp: +91 99137 40945
  • Hours: Mon – Sun, 9:30 AM – 9:30 PM IST